Warranty
We pride ourselves in the quality and workmanship of our products. Trailpaws clothing has been rigorously tested to ensure it will withstand the normal use and abuse of biking and that is our guarantee to you. While our clothing has withstood many run ins with cactuses, branches, and OTB's/spills, these events are out of our control. If you feel that an item of Trailpaws clothing has worn out prematurely or failed to perform due to defective materials or workmanship, please follow our simple claim process below.
- Please email support@trailpawsapparel.com with the following items:
- Pictures
- Picture of full item front and back
- Close up picture of damage
- Close up of both sides of care label
- Description of the product issue
- Original place of purchase and date (or approximation)
- Size
- Shipping name and address
- We will evaluate your product for repair or replacement (please allow up to 7-10 days for a reply).
If we are unable to determine warranty coverage from your submission, we may ask you for more information or to ship the item to us for further evaluation. Please ensure that any items sent in for evaluation have been washed.
Please feel free to contact us with any additional questions.