Returns

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

Only items purchased directly through trailpawsapparel.com are eligible for a refund. Items purchased at events are not eligible for returns.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return shipping is free. Initial shipping costs at the time of purchase are nonrefundable except in the case of an exchange.

Please allow up to 10 business days from the date we receive your package for refunds to be processed.

You can always contact us for any return question at support@trailpawsapparel.com.

Return Instructions

To start a return

  1. Please visit https://shopify.com/74444603685/account
  2. Log in to your account:
    1. In the Email field, enter the email address associated with your order, and then click continue.
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Return to the online store and enter the six-digit verification code.
  3. Click the order that you want to submit for the return.
  4. If your order has more than one item, select the items that you want to return.
  5. Select a return reason and a note for the store.
  6. Click Request return.

If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. After the product is returned, please allow up to 10 business days for processing.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and resolve the issue.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Shipping costs on exchanges is free. We will refund the shipping cost on either your initial order or the exchange order based on the timing of your exchange order.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@trailpawsapparel.com.